Frequently Asked Questions

Shipping & Delivery
When will I get my order?

Same state (Victoria) - 1 - 2+ business days*

Interstate (outside Victoria) - 1 - 3+ business days*
Shipping location?

We currently ship within Australia only.

International shipping is not available at this time
Shipping timeframe?

Shipping takes 1–4 business days, depending on your location.

Free express shipping is available on orders over $150.

Entered the wrong shipping address?

If you’ve entered an incorrect address, please contact us as soon as possible. We can update your details within 24 hours of placing your order, provided it has not yet been dispatched.

Once an order has been shipped, we’re unable to make changes.

Payment & Processing
What payment methods do you accept?

We accept PayID - payment instructions will be emailed to you after checkout

Please contact support for invoice or PO processing.
Payment and processing time?

Orders are dispatched within 1 business day.

Once payment is confirmed, you will receive an email with your tracking number.

Please note orders placed on weekends or public holidays will be processed on the next business day.

Quality & Verification

Do your product have Certificate of Analysis?

Yes, we have sent our own products for testing. We do not redact, blur or blackout any information.

The COA provided is through Janoshik link where you are able to verify this information yourself - not an image/PDF that has been photoshopped & altered
How do you handle quality and traceability?

We maintain:

  • Lot numbers on every product
  • Documentation of analytical testing
  • Secure storage and handling procedures

This ensures traceability and transparency for research applications.

Product Use & Compliances
What are your products intended for?

All products on this site are supplies strictly for laboratory research use only. They are not intended for human or animal administrations, dietary, supplementations or therapeutic use; nor are they implied.
Who can purchase from this store?

We supply to:

  • Accredited laboratories
  • Universities
  • Institutional research departments
  • Qualified industrial clients

By placing an order, you confirm that you are purchasing for research purposes only and that you understand applicable regulations in your jurisdiction.
Are your products for human consumption?

No. All materials supplied by Stackd Labs Pty Ltd are provided strictly as laboratory research chemicals for analytical and experimental use within controlled research environments.

These products are intended for use by qualified researchers, institutions, and laboratories conducting scientific investigation, method development, or analytical testing. They are not supplied for human or veterinary administration and must not be used for diagnostic, therapeutic, or clinical applications.

Our materials are distributed as research reagents and are not classified as therapeutic goods. Purchasers are responsible for ensuring that acquisition and use comply with all applicable laws, regulations, and institutional policies within their jurisdiction.

Support & Assistance
Do you provide technical or application support?


We do not provide advice regarding usage, methodology, or application, as all research is specific to the individual investigator’s objectives and protocols.

Please consult qualified professionals or appropriately trained laboratory personnel for guidance relevant to your research
How do I contact support?

Do you provide technical or application support?